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Term & Conditions

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Serenity Salon & Spa

    By booking an appointment or using our services, you agree to the following:

  • Appointments :

    • • Please arrive 10–15 minutes early.

    • Late arrivals may result in shortened service time but full charges apply.

  • Cancellations :

    • • 24-hour notice is required for cancellations or rescheduling.

    • Late cancellations may incur a 50% fee.

    • No-shows may be charged 100% of the service fee.

  • Payments :

    • • Payment is due at the time of service.

    • Prices are subject to change without notice.

    • Gift cards and promotions must be presented at checkout.

  • Health & Safety :

    • • Please inform us of any medical conditions, allergies, or sensitivities prior to treatment.

    • We reserve the right to refuse service if a treatment is unsafe.

  • Refunds :

    • • Services are non-refundable.

    • Retail products may be exchanged within 7 days if unopened.

  • Personal Belongings :

    • • We are not responsible for lost or damaged items.

  • Conduct :

    • • We maintain a respectful and relaxing environment.

    • Inappropriate behavior will result in refusal of service.

  • Privacy :

    • • Your personal information is kept confidential and used only for booking and communication purposes.

  • To Communicate with You:

    • We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.